RETURN AND EXCHANGE INSTRUCTIONS
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Thank you for your purchase.We appreciate the opportunity to provide you with high quality products and excellent customer service.
For your convenience, if you have any questions,please call toll free at 1.877.405.1162
If you wish to return a product that you have purchased, please follow the instructions listed below:
1. Please complete the Return Form below.
If you wish to exchange a product, donít forget to list the items you are requesting
(items may be out of stock or on backorder...please email or call to hold items)
2. Return your product in box, bag or carton that protects the merchandise, and use it well within its original container. Make certain to tape or seal the carton,
or bag well.
Address the package to:
19 RAINBOW TRAIL
MOUNTAIN LAKES, NJ 07046
3. Please ship your package insured and prepaid via U.S. mail or UPS Ground. (We cannot accept responsibility for uninsured packages
returned through the U.S. Postal Service.)
4. We will send any merchandise you request in exchange U.S. mail or UPS Ground, unless you indicate otherwise.
5. Shipping rates are for packing, insurance and delivery. These charges are not reimbursable.
However if you choose to exchange any item(s), you will not be charged additional shipping and handling.
Before calling to check on the status of your return, please allow 2-7 working days for your package to be delivered to us based on your proximity to New Jersey.
To enable us to improve the products and services we offer you in the future, please indicate your reason(s) for returning the merchandise in the
reason code section on the form below,
using the return codes provided. This information will also help us to process your return more efficiently.
Reason Product Number or Size Color (If you have already reordered by phone, do not list products again here.)
If we are unable to supply the items you are requesting in exchange, should we:Back order the Merchandise or Refund